SHIPPING & RETURNS

Reshipment & Refund

·Please keep in mind that there will be around 3% - 5% packages will get shipments problems such as broken during shipment, wrong items sent, items not as described, wrong shipping/un-deliverable address, dishonest claims, lost by post office.
·In case of issues list above, please kindly take pictures or videos of the damage or defect along with a clear description of the problem, and preferred action: reshipment, refund or take credit.
·Please contact Artsadd Customer Support Teams with full evidence, we will strive the best to make it right. As soon as evidence verified by us, Reshipment & Refund can be arranged within 24 hours. We can offer free replacements by original shipping method. If you want to change to other shipping method, you need to pay shipping difference.
·Any claims for after-sale issues such as misprinted/damaged/defective items must be submitted within 30 days after the product is received. We won’t offer a full refund or exchange for orders delivery over 1 month. For exchange, you need to pay the shipping fee to return and resend.

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Returning Damaged / Defective Items
In cases of the damage or defect, the return process can be expedited by providing us a digital pictures or videos of the damage or defect (along with a clear description of the problem) through email. Our customer support team will deal with it in less than 24 hours in weekdays. (in the form of return, replacement, refund or account credit)

·If the damage / defect cannot be verified via email contact, the product may be required to be returned to Artsadd Factory for inspection before a determination can be made as to the state of the product.

·PLEASE ATTENTION:
ALL COLORS ARE SUBJECT TO THE ACTUAL PRODUCTS.
We may not be able to avoid a little COLOR DIFFERENCIATION caused when printing.

·Return shipping cost
Artsadd will cover return shipping cost or refund only in cases when items have arrived in damaged condition or are confirmed by a Artsadd Customer Service Teams to be defective.
Otherwise, no abnormalities in our quality under the service will not provide return. Please contact us for the best solution.

·PLEASE ATTENTION:
All products are made to orders, and personalized products can not be returned due to their customized elements unless there is an issue with the products quality. In this case, please return it to us and we will either replace the product or give you a refund - Our products are all hand-made according to the order, so minor defects are unavoidable, please understand.

·For all other cases, return shipping costs are the responsibility for the customer. Under no circumstance does Artsadd reimburse (or provide credit) for return shipping costs incurred by the customer.

·If a product is damaged or defective, and customers insist of returning, we will make arrangements with our factory as to how the return should be handled prior to placing the items back in transit to Artsadd.

·Contact with customer service email to support@artsadd.com if you have any other questions.