FAQ
Frequently
asked
questions

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Q: Cancel or Modify an Order

·For orders placed in China & Australia factory,
*If you need to cancel or modify your order, contact the customer service of our supplier at support@artsadd.com. Please include the order number of the item(s) that you would like to cancel or modify to ensure accuracy.
*Please understand that if your order has been processed already, you cannot cancel or modify it. Generally, you are allow to cancel or modify order item within 24 hours since order was placed.
*If you insist to cancel a processing order, you might be charged 25%-50% of the payment to cover product material cost.
*If they are ex-factory products, the cost will be 50-75% of the order amount.
For orders placed in USA factory,
*Please be advised that cancellations are not feasible once payment for US orders has been made. USA orders will smoothly progress into the automated production process, with products subsequently produced and shipped. We don't support any refund.

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Q: Check/Track Order Status

·If you want to check the status of your order(s), you can login and visit the Order History page. All handling status will be shown here regarding your order(s).
·If your order has been shipped out, you may track shipping status on: //www.17track.net/en . It may take up to 24 hours for your tracking information to be posted on the website.
·Contact Artsadd Customer Service at: support@artsadd.com if you have any doubts referring to your orders.

 

Q: Give Priority to Your Order in Production

·Your order is automatically in the queue waiting for production.
·If you wish to speed up the waiting time, you can contact Artsadd Customer Service team at: support@artsadd.com. Please note this service maybe subject to availability and a small fee(30% of the item price) maybe charged.

 

Q: Customs Taxes and Duties

·You may be subject to import duties and taxes. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. You should contact your local customs office for further information, because Custom policies vary a lot from country to country. In addition, when ordering from Artsadd.com, you are considered the importer of the goods and must comply with all laws and regulations of the country in which you are receiving the packages.
·Please contact our customer service (support@artsadd.com) if you need to re-declare product value appears on shipping paper or invoice.